Privacy Policy

At knitweave, your privacy is not just important—it’s essential. We know that when you shop with us, you’re placing your trust in our hands, and we take that responsibility seriously. This Privacy Policy explains what data we collect, how we use it, and the proactive steps we take to safeguard your information. Your security, transparency, and peace of mind are at the heart of everything we do.

1. Our Commitment to Your Privacy

We believe that privacy is a fundamental right, and we’re committed to protecting yours. That’s why we never sell, rent, or share your personal information with third parties. The information we collect is used only to enhance your shopping experience, streamline our services, and ensure a secure, effortless interaction with our website.

2. The Information We Collect

When you engage with knitweave—whether by browsing our site, making a purchase, or reaching out to customer support—we may collect the following types of information:

  • Personal & Contact Information: Your name, email, shipping and billing address, order history, and product preferences.
  • Payment Information: Payment method and partial card details (we never store full payment credentials).
  • Technical Data: IP address, browser type, time zone, and browsing behavior.
  • Marketing Preferences: Your choices regarding promotional emails, updates, and special offers.

3. How We Use Your Information

We use your data to:

  • Personalize and enhance your shopping experience with tailored product recommendations.
  • Process your orders quickly and securely.
  • Provide responsive and efficient customer support.
  • Improve website performance, usability, and overall functionality.
  • Send you exclusive offers, promotions, and updates (only if you opt in).

4. Cookies & Tracking Technologies

To improve your browsing experience, we use cookies, web beacons, and Google Analytics. These tools help us:

  • Remember your language, currency, and shopping cart preferences.
  • Enhance website speed, navigation, and functionality.
  • Analyze visitor behavior to refine our services and tailor recommendations.

You can manage your cookie settings at any time, but disabling cookies may impact certain features of our website.

5. Communication & Marketing Preferences

We love keeping you in the loop about new arrivals, exclusive deals, and special promotions. You can opt in to receive updates via email or SMS. Not interested? No worries—just contact [email protected], and we’ll update your preferences right away.

6. When We Share Your Information

We only share your data when absolutely necessary to provide our services, including:

  • Payment Processors & Banks: To securely process transactions.
  • Shipping Partners: To ensure accurate and timely delivery of your orders.
  • Service Providers: Such as website hosting and marketing platforms to improve your experience.
  • Legal Authorities: If required by law to prevent fraud or comply with regulations.

7. How We Keep Your Information Secure

Your security is our priority. We implement industry-leading protection measures, including:

  • Encrypted Storage: Your data is stored on secure, encrypted servers.
  • SSL Encryption: All transactions are encrypted for maximum security.
  • No Full Payment Storage: We never retain full payment details, adding an extra layer of protection.

While no system is entirely immune, we continuously strengthen our security protocols to minimize risks and ensure the highest standards of protection.

8. How Long We Retain Your Data

We keep your personal information only as long as necessary to provide our services. In some cases, we may retain data to comply with legal requirements, prevent fraud, or ensure security.

9. Your Rights & Choices

You are in full control of your personal information. You can:

  • Access, update, or delete your data anytime.
  • Withdraw your consent for data processing.
  • Request details about how your information is used.

To make any changes, simply contact [email protected].

10. Updates to This Privacy Policy

We may update this Privacy Policy as our services evolve or to comply with legal changes. Any modifications will be posted here, and if necessary, communicated via email. We encourage you to review this policy periodically to stay informed.

For any privacy-related inquiries, feel free to contact us at [email protected].

At knitweave, your trust is everything. We’re dedicated to providing a secure, seamless, and exceptional shopping experience—every time.